WHO WE ARE
The Family
TWH (Pet) * was born as the best platform for connecting pet professionals with pet owners. Willow allows users to create management for your four-legged friend and professionals to offer them services. But now the time has come to give ourselves 100% to our friends and we have created all these products with all our love.
Our Story
We are a group of young friends who have known each other for some time but with a common goal: to create something new for our beloved puppies with the aim of their health. We had many ideas but all of them brought us here to create products in contact with veterinarians to increase the quality of the products themselves with quality raw materials and above all efficient to increase their health. You can know a man's heart from the way he treats animals.
Shipping and Returns
Shipment:
We aim to process and ship your order within 48 hours of receipt. Delivery will be made to the delivery address provided by the user at the time of the order. We will do our best to fulfill your order as quickly as possible and while we strive to deliver within the specified time frame, all delivery times shown for delivery are approximate only. All estimated times are calculated based on working days.
Returns (with regard to open feed it is not possible to return)
We want you to be happy with your purchase. If not, you will need to first email kitchen@thewillowhealth.nl along with your original order number, items / quantity, serial number (if applicable) you wish to return and a member of our team will provide you with the Return Authorization Number (RMA) and instructions on how to complete the return.
Payment
The Willow Health b.v offers many different and absolutely safe payment methods. Payment data is collected through the technological coding system (SSL) and the server it’s certified.
SEPA : with stripe it is possible to pay by SEPA bank transfer in the European circuit, it is very simple just enter iban at check out and stripe carries out the desired operation.
Card payments
You can choose to pay for the order by credit card or debit card.
All transactions are controlled and managed by STRIPE.
The accepted credit cards are: VISA, MASTERCARD and AMERICAN EXPRESS.
We accept prepaid cards only VISA and MasterCard.
For improve your experience on our e-commerce we have implemented Klarna to give the possibility to pay in three split.
We accept olso Ideal and Sofort.
